At 11:30PM The work was however not full. Will two calls to customer service they indicated which the installers could exhibit up between 8AM-6PM. I indicated that it had been Pretty unprofessional to work late to the evening at somebody's home Specifically since that they had set aside your entire working day looking ahead to them to indicate up. Customer service indicated that should they demonstrate up at 6pm they need to suggest what number of hours it may get and would the customer want to reschedule. Hardly ever in a million yrs would I think 3 installers would get 5.five several hours and get the job done right until eleven:30 PM in someone's residence. Your entire practical experience was unacceptable. Don't use Empire Today...the entire encounter was awful.
At this time I believe we're going to need to hire One more company to come out and finish and deal with the shoddy job that Empire did and afterwards try to take Empire to courtroom. I don’t know very well what else to accomplish because nobody is calling me and trying to think of an answer.
The laminate flooring installed wants some fix. Bob and Tom came out and took pics and notes to what necessary to be carried out.
We regret to listen to that your concerns have not been settled, and guarantee you that we acquire matters such as these severely. We’ll be following up along with you shortly to learn more.
7b.) ET sent installer with Mistaken wax ring and wouldn’t let installer go the 1 mile to Home Depot to choose it up.
November ten, 2018 at one:22 pm We've applied Empire to carpet rooms in my residence in previous yrs; our master bedroom getting the most recent one particular (six/seven/eighteen). We received a quotation for 2 other rooms at that time having a want to do them in a calendar year from said day. We even picked the carpet we desired to have installed in the lounge. The representative at some time told us our quote was fantastic for just a calendar year. I not long ago called the phone number around the consultant gross sales business to state we would like to move ahead on on the list of rooms. Although I still left 3 distinct messages, I did not get a return call. On my final get in touch with I acquired “voice box entireâ€. I can only think the representative no longer will work for the corporate. I then called the most important number (option three) 2 times and was remaining on hold by equally customer Reps for 10 minutes in advance of I hung up.
We have an understanding of your aggravation, and we’re sorry to listen to which you have been unhappy Using the carpet padding you acquired. Be sure to e-mail us at customersupport@ empire-today.com with both your account and contact info. Be sure you point out Headquarters in the topic line.
They don’t even wish to discuss the wall and baseboards they ruined. I still don’t have light in my bedroom. Along with the best part is I’m inside a wheelchair and might’t to many of the plugs. iT has been a dwelling HELL i GUESS I empire today youtube must get a lawyer to have them to fix what they've got harmed, They are really the worst..
Given that it has taken three months to address the rile cement is hard building a multitude to fix. Teo times in the past they took up some tile, but are unable to set new down due to the cement making it far too higher
March 25, 2018 at 4:49 pm I purchased carpeting for four bedrooms arising on 4 several years back which has a warranty. Guarantee was for five years. Used a lot of money. Carpet was offered as major of the road stain resistant high quality carpet. Carpet is just not stain resistant and it has extend in Every single of your four bedrooms. My spouse And that i are vacant nesters and also have our kid in your house every so often and also quests. Really minimal website traffic through the decades. I contacted Empire Today and spoke with a rep named Rosemarie (562-741-1432) Initially I had been advised that my concern would be tackled with in per week. Two months went by and no reaction. I called Rosemarie back again and she to start with explained to me that I did not have a guarantee??? After a dialogue with Rosemarie, she pulled my account and mentioned that I in truth experienced a 5 yr warranty and her supervisor Annette can be getting in contact with me.
After complaining to Empire flooring, they provided to deliver another person again out to set up new baseboards, WHEN we send out them measurements of rooms required and after we have the provides necessary to do do the job. We shouldn’t must be undertaking additional function ourselves! The tile in all rooms needs deep cleaned. It truly is my view that somebody should have arrive out straight away and inspected this do the job by themselves to see the poor occupation their installers did.
Wholly unacceptable. Empire ought to do a better career making certain that their subcontractors are great and get The task finished to the day it can be promised.
On the 18th I did not hear from any one by nine:30am so I named and remaining a msg for Ashley. An hour glided by and No simply call back again so I termed again and spoke to Jaret who said “I wasn't around the program today. Very well which was Not excellent And that i begun connect with folks at Empire and did a Chat with John who known as the Kent office he stated they were being looking to Track down a firm to come.
Allow me to really know what you and your group has resolved and I will forward your facts to Don for his review/approval.